A 75-year-old reader moved house in February and has been waiting for a broadband connection ever since. Are you seeing slow speeds over WiFi ? Thanks Karl. I have been in contact with BT numerous times to try and get this fixed. So PN released me. Wipe one end, plugs the other/ A clip joint is just a new fangled plugs expanding really. IMG_20231001_160647. You should as a very rough guide get between 25Mb and 70Mb. 5. time they may be waiting for an installation or repair. The red LOS ( loss of signal ) basically means that there is no light being received, so no optical signal , this could be either a fault , or the service has never worked, if you had previous seen the green PON light lit , then that suggests a fault has developed , rather than the. The customers service has been restored 2 days ago via a temp solution, using a nearby electric pole. A few minutes ago I had a ticket update from PN that said that an Openreach engineer had fixed the problem, but there’s still terrible noise on the line which would. this problem only occured when i had his stairlift removed. Find out who to contact if you have a problem with your phone or broadband, if you discover damaged or stolen Openreach equipment or have a safety concern. Openreach failing to respond or fix fault. The first two said that the Openreach ticket was still in progress and promised to call me back within 30 minutes with an update on why it was taking so long. PN have just passed this back to Openreach as the PN op confirmed that the line quality was very poor. For example, a 150 Mbps FTTP service will deliver an average speed of 150 Mbps wherever you are located. Green. Openreach Fault – No Broadband for Weeks in Parts of Lowestoft. I had a fault on my line. The situation began after a one of Openreach’s underground cables developed a fault, which has apparently been complicated to fix. they'll report the fault to Openreach to get fixed as quickly as possible, the same as any ISP but repeatedly phoning is pointless. OpenReach came out a few days later and narrowed it down to an underground run of cable in the road but didn't have the necessary equipment with them to investigate/repair. but the knowledge of the customer is limited on how the whole process works hence they naturally blame Openreach when its actually not their fault. . Proud member of the wokerati, though I don't eat tofu. Sky sent out an engineer and they texted to say it's fixed. 6Mbps, at least we could start using iPlayer and large downloads were not impossible if done overnight. 59 same day. Working hours: Mon-Fri, 09:00-17:00 (exc. I'll ask our network teams to chase them for an update. Sky on fttp do the same so one isp may not have faults whilst anotherIf FTTP follows the same principle as FTTC on copper, then I'd have expected a repair on Saturday under the "1-day M-Sat" service at minimum. . Repair appointment: 07701407771. I wanted to ask, do BT Openreach run any tests or advanced diagnostic tests prior to visiting my property? I don't mean prior to the appointment that day but run tests starting today through to the appointment day and if a fault is found, would they repair. If we find a fault outside of your property, we may arrange a separate. Photograph: Joe Doylem/AlamyBefore you call up Sky to get Openreach to replace the ONT (fairly sure this is it), try replacing the Cat5e/6 fly lead between the ONT and the router with a fresh new lead. Start tracking. Long time reader first time poster. There may be a £85 charge if we send out an engineer to fix a fault or make an improvement, but it's free of charge if the problem is with our network outside the boundary of your premises. Option 2 for information on manholes and telegraph uk poles Option 3 to report an Openreach. Strange I post on here and 10 minutes later sky message problems fixed Well sky / openreach the problem has not been fixed. 66 – so £9. Fix broadband problems in my new home. chris6273. The red LOS ( loss of signal ) basically means that there is no light being received, so no optical signal , this could be either a fault , or the service has never worked, if you had previous seen the green PON light lit , then that suggests a fault has developed , rather than the. Openreach failing to respond or fix fault. The exchange is St Annes (Lancsashire)Simply get a pin, unfolded paper clip or a SIM card removal tool and press the reset button on the side of your ONT. wrote: Absolutely, yes. 20th August - Sky inform me that Openreach have ran into a delay and it won't be done until 24th August 24th August - Sky confirm that Openreach have given a go-live date of 26th August which they assure will not be missed. Go to the fix. Contractors come dig the hole, an engineer comes and remakes the joint. Massive mistake. Openreach Repair Telephone Faults Cost Example: Updated 01/04/13. We all know how annoying even a brief loss of home broadband connectivity can be, particularly during the current COVID-19 crisis, but spare a thought for poor Joseph Chesney who lives in a rural area just outside of Endon (Staffordshire Moorlands), he’s been waiting almost 3 months for Openreach to fix a broken fibre optic line. Download is approx 35Mbps (OK fo. Openreach seem to have broken my phone line. Give your provider reasonable time to fix the problem. Openreach Repair Telephone Faults Cost Example: Updated 01/04/13. For example. Checked local council website they have no application for any road works Tobe carried out on the road upto 23rd March. 14-10-2017 10:40 AM. i contacted talktalk but they have failed to help solve this problem. 33 per day starting from the third day until the day we restore your service, providing the. Any faults related to your main phone. Level 4 Clear within 6 hours, any time of day, any. According to In Your. LoL; 35Mbs and the OP thinks they're being throttled and still on ADSL. You can click my Broadband Speed Test to check the line in 30 seconds. End users are not. £9. Each time I speak to customer services or the fibre team (0800 587 4787) I am told they are awaiting a response from Openreach and. Openreach is working to restore internet to homes in Torquay after a BMW crashed into a broadband box. wrote: Yes account holder. Check the LOS light indicator. Depending on the kit status lights and reset details. They have known about the issue for 3 weeks and have no idea when it will actually get don. Some ISPs weren’t particularly pleased. TalkTalk have been telling me that an OpenReach engineer is on the way but nothing happens. £9. endobj And your postcode. ago. I'm just asking this question out of general curiosity as it's the first time I've seen this happen to person to someone I know (Let alone myself). Each telephone call ends the same. We'll charge you if the Openreach engineer was unable to find a fault with your service or the fault was found to be related to a condition in your property or garden. 14-10-2017 10:40 AM. NOTE: I only provide help on the forums and NOT via PM. Once it gets to 3 repeat reports in a rolling 30 days it will get escalated and give the attending engineer more time to work on the issue and will go to more experienced engineers. 2. I just need to make this absolutely clear. How can Openreach just ignore faults on their network?BT aims to fix faults by-Standard: Monday to Friday (excluding Bank and Public Holidays) Monday to Friday 8am to 6pm: 4 Hours* By the end of the second working day after which the fault was reported : Prompt: Monday to Saturday (excluding Bank and Public Holidays) Monday to Saturday 8am to 6pm: 4 Hours* End of the next working day: TotalAbout 4 weeks ago BT/Openreach identified an external fault under my pavement caused by a rival provider's team, who damaged Openreach infrastructure whilst laying their cable. Did the engineer arrive? Your fault ticket has not updated just yet. 00 clear by 12. Home is where my books are. Mortgage free July 2023 When the Openreach engineer visits they’ll have a record of which cabinet your line is going through on their phone. That's £9. Find useful FAQs to help you if you have a query about a broadband fault. We are still working with Openreach for a final fix. FTTC (Fibre To The Cabinet) most likely which means the connection from the On 4th, an Openreach engineer arrived, looked at the cable and told me it had to be replaced, but he couldn't do it as it needed to be escallated to another team with more equipment. On (any) Ethernet connection is normal between Openreach fibre modem and Hub (Port 1 is where engineer will install). Let us know the result of the engineer visit, I suspect the engineer will need to work onOK, your post is a wee bit confusing. Openreach are taking sky for mugs and its the paying customer that goes without service. Repair appointment: 07701407771 Your engineer will call or text you beforehand to check you’re in, see if there’s anything they need to know about your address (like access or. One of the sockets was a master. By phone 0808 1002440. If they find faults, fix them but advise the ISP there is no fault. bobblet35 • 15 hr. HOpefully Open Reach already have a new case raised but are just waiting for a road permit or something like that. We send out Openreach. My service is called Fibre 35, it is not FTTP. We've had the first line support openreach engineer come out and assess the state of our line after having issues with. Red. I'll cross everything here hoping that BT bring a swift resolution for you. So bascially I took a. I have the name and number of the Openreach engineer who came to look and tried to get this fixed. The last note was left on 04/05/2020 indicating that further dig work is required due to the location of the fault. Clear by 23. (“Wait a minute! You said “don’t worry” – now you are trying to panic me!”) Not so. 8 r-500 that's Google's DNS. Morning everyone, I've been struggling with my TalkTalk service for a while, A couple of Openreach engineers have visited and advised that I need a new overhead cable but they both said it is a tricky job as we live on a main road. At present Openreach is already on-target to. Broadband issues: text HELP to 61998. 15 per missed. Please let us know if you do experience any further issues. Guess what It has not been fixed phone line still dead. All, I didn't suggest that TalkTalk was throttling its service, just that it seemed to be throttled as far as Netflix and, as I now mention, YouTube videos as well. 0 Likes. I have had a weird line fault for the last week, which results in my having no (FTTC) dsl light on my openreach modem and an intermittent/no dialOpenreach had updated the fault on the system to say 'specialist engineer requested, will check progress on the 12th of April. OK, your post is a wee bit confusing. There was always a phone line to the property but itFY8 Lytham is the next town, mine is LCSTA St Anne's (according to Samknows) , not sure they're the same? "Good" to know it's not just meHi. Cost of Parts £--- Unknown Until Fault Fixed! Hourly Rate £104 up to and including any part of any hour. I've turned off optimisation for the WiFi, can you try changing the WiFi channel to see if this gives better performance. . Openreach: Developer Guide 4 1 Home wiring Home buyers expect access to connectivity immediately. If they are, then raise it as a fault or escalate it as a complaint. I have recently had a week without phone service which was eventually rectified by Openreach repairing the wiring on the telephone pole. . Safety First We’re here to help When to get in touch Broadband not working? Please contact the company that sends you your bill. The ‘Network Interface Device’ is your NTE5 or BT Master Socket. 33 for each day, after the two working days, that the service isn't. sicomplaints@openreach. I have no choice. The fibre cabinet is approx 400 metres fro. Let me know how itOpenreach engineer came out. Are you seeing slow speeds over WiFi ? Thanks Karl. It hasn't. co. The quickest way to contact Openreach customer support is through the live chat icon, Eiva, on the website. Have you been phoning the FTTP TEAM 08005874787 as they should be able to understand and help you get openreach out to repair. Or you can call Crimestoppers on 0800 555 111. Find out when to get in touch Report. BT aims to fix faults by-Standard: Monday to Friday (excluding Bank and Public Holidays) Monday to Friday 8am to 6pm: 4 Hours* By the end of the second working day after which the fault was reported : Prompt: Monday to Saturday (excluding Bank and Public Holidays) Monday to Saturday 8am to 6pm: 4 Hours* End of the next working day: TotalOpenreach Phone Number 1. Call us for sales enquiries about. For example, in the face of rising fault levels for WLA services, Openreach has been delivering record levels of fault clears during 2020/21 with 18%. Before you start the conversation, be clear in your own mind what the problem is - and how you’d like it resolved. Follow our simple step-by-step instructions to get your problem sorted. At 8:40 last night I received a call from Openreach support asking if I had reported a fault, during the conversation we arrived at the conclusion the lines had been swapped. Openreach Application Support Service Desk Escalation Contacts Level Name Telephone EmailFirst System 0800 085 1287 openreach. If you just wanted to vent you've done it without messing up aI placed an order for FTTP back in early September. How long does it take for openreach to fix a fault outside my house I had engineer out today and they it a fault wirer We use cookies on our website. 40 for each calendar day that the service is not repaired: Missed appointments: An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours’ notice. Release the button and wait around 30 seconds for your ONT to boot back up. By the time July 2023 comes around you may find that you are no longer able to simply "go back to Sky," at least not on an FTTC service. Make sure the line sounds clear with no crackles. Report post. #1. And it took us 3 weeks for them to fix our home one because their engineer messed up the setup (literally didn't have internet) and they refused to fix unless we paid £99 for the engineer. Report a fault to fix a problem. If they find faults, they have to pay for the repairs. . Under the new rules, BT must complete around 80% of fault repairs within one to two working days of being notified and provide an appointment for around 80% of new line installations within 12. We'll give you a 2-3 hour timeslot for your appointment, and your engineer can arrive at any time within this timeslot. FTTC (Fibre To The Cabinet) most likely which means the connection from theOn 4th, an Openreach engineer arrived, looked at the cable and told me it had to be replaced, but he couldn't do it as it needed to be escallated to another team with more equipment. LoL; 35Mbs and the OP thinks they're being throttled and still on ADSL. no phone no broadband. But in return, providers must push FTTP wherever they can. Sometimes like has happened to the. OpenReach define fix times as the number of Engineer Visit Hours (see below; Basic and Prompt options) within which they aim to resolve the fault; there is no guarantee. They haven't done anything. | Read 20,381-20,398 Reviews out of 20,398Recent history teaches us that just because Openreach can’t spot a fault doesn’t mean to say the line isn’t still faulty and within Openreach’s realm to fix, which can also result in future engineer call-outs and nobody wants that. Do you agree with Openreach's 4-star rating? Check out what 20,548 people have written so far, and share your own experience. Talk Talk did exactly the same to me in 2017. Flashing green. If you're eligible, you can also contact us to ask for the application form. After two months ofIt is normally 3-5 working days but if a road has to be dug up then Openreach has to get permission from the local council and this is where theFor example, a 150 Mbps FTTP service will deliver an average speed of 150 Mbps wherever you are located. LoL; 35Mbs and the OP thinks they're being throttled and still on ADSL. I approached the Opeanreach employee at the other house. Get help to fix your dropping broadband connection. . The first two said that the Openreach ticket was still in progress and promised to call me back within 30 minutes with an update on why it was taking so long. Ofcom warned BT that it will be expected to fix around 70 per cent of phone and broadband faults within two working days over the course of a year. jpg 441 KB. . By the time July 2023 comes around you may find that you are no longer able to simply "go back to Sky," at least not on an FTTC service. @mc321 If you was supposed to get a fix done by Openreach that is not happening today or Monday due to strike action, this is why Sky have changed the date to get your fault fixed. BT has confirmed that Openreach has escalated this to arrange a dig of the pavement to fix. Yes I know we are customers here but sky also monitor the postings. Total Cost: +Vat Depending On how Long it takes and what parts are used Min Visit Charge £130. The fibre cabinet is approx 400 metres fro. Would anticipate its a network issue on fttp lines andBT Openreach not fixing my fault - daft excuses. The third agent said that the Openreach ticket was closed successfully eight days ago and has booked an engineer for tomorrow morning to come to fix the fault. Home is where my books are. 00 clear by 12. Jan. The pavement is even marked with where the dig needs to take place. Not Available. BT have confirmed they have seen the intermittent issues -, but when they have visited (10 times) the service is normally ok. My connection to my Sony smart TV is on wifi. I wanted to ask, do BT Openreach run any tests or advanced diagnostic tests prior to visiting my property? I don't mean prior to the appointment that day but run tests starting today through to the appointment day and if a fault is found, would they repair. My connection to my Sony smart TV is on wifi. This may be a wifi issue. 3 months down the line (no pun intended) , and as luck would have it I checked my bank statement today (Feb 20th 2019) only toOfcom’s 2016 Strategic Review deal with BT set out to resolve all this via an enhanced Duct and Pole Access (DPA) approach. If real unlucky, the lead in to your property is borked, and will require replacing. Openreach Support Email. My service is called Fibre 35, it is not FTTP. There’s no need to call. If the answer is ‘yes’ to either of the two Covid-19 exposure questions, the job will be furthered for reappointment bySo, here we are. Does Openreach have to fix faults? Openreach normally aim to fix reported faults within 3-5 working days of being notified of them, but that could easily lengthen due to bad weather causing high demand. 4th of November. The fault is stated to be with my line and I don't need to be at home when OpenReach get off their gongas to fix it. BT engineer has installed everything on my side, but I have been waiting for Openreach to "fix a fault in their distribution network" for one month now - with no end in sight!! I call multiple times per week to get an update on the order, and each. Now I'm struggling with BT and BT Openreach and currently have an on going eight page word document with the many things hey have done wrong and could really do with your advice. Lol just had a text from sky saying problem has now been fixed. e. homestead rescue hydro. 8. I chased up with BT a few days later and they said another team was due to fix it but they couldn't say when. . . Thanks: 5. 95 per month per line; fault response within 6 hours; £5. This may be a wifi issue. Openreach will attempt to fix the fault by working in the network. If the existing 10mbps isn't working to standard, you could have a faulty line where Openreach would have to attempt to fix. Find out more. | Read 20,381-20,398 Reviews out of 20,398It took us minimum of 1hr on the business one for them to actually agree to fix it (the router died 6 months in). It works by enabling CPs to operate their own network electronics on top of a managed connection which Openreach can monitor 24/7 and provide rapid response and repair times over. My connection to my Sony smart TV is on wifi. Fix 12-12-2020 1:47 PM. It is covered by "line rental etc" if the fault is unambiguously in the Openreach network system. There are some simple checks you can try to fix your broadband connection issue. The engineer turned up just before 08:30am on Monday and as is usually the case with engineers, was a polite, friendly, and knowledgable chap. Tonight’s episode of the BBC ’s popular consumer affairs TV show, Watchdog, took BTOpenreach’s “ promises to keep the nation connected ” to task and heavily criticised the group for failing to fix broadband and. Here for You –. I pushed Sky to contact Openreach for more info as this wasn't good enough, and they then stated that the forecast for the repair to be completed is the 26th of April. BT has confirmed that Openreach has escalated this to arrange a dig of the pavement to fix. To cut a long story short the internal wiring all seemed fine but I noticed that any unconnected additional extension point (e. 10 This performance is particularly important across the following services provided by Openreach: a) Repairing faults – when a fault originates in Openreach’s fixed access network, retailIf the bridge tap is before the master socket then it is Openreach who have the responsibility to remove it. 26th August. Check for loose cables. It seems we are still waiting for Openreach to get round to doing our line some 5 and a half weeks later. What Makes BT Openreach So Special? There are a few things that make BT Openreach stand out from the competition. If connector has been damage you may well be charged for the repair. Initially I was told the fault was external and would be fixed on Christmas Eve, then I was told that the. Thanks for getting back to me I've booked the engineer visit and I've updated the ticket 220635700 with the appointment details. dContact Helpdesk Option 1 for orders or information on PSTN faults [email protected] taking that as an example there are only three possibilities: £500K+ is more than openreach would charge and is excessive - not openreach's fault. The customer faults are not faults on the Openreach network and MBORC faults need to be subject to a valid contractual MBORC declaration meaning that the cause of the fault was outside of Openreach’s ability to control. The fault is stated to be with my line and I don't need to be at home when OpenReach get off their gongas to fix it. 00, clear by 23. Tested line - No faults, checked DSLAM and changed my connection to new ports. 5bn of public money it has promised by 2025 to spur investment in rural fibre coverage. but the knowledge of the customer is limited on how the whole process works hence they naturally blame Openreach when its actually not their fault. Your hub is connected to the ONT and traffic is flowing between the two. Next, plug in your known good phone, and your Router with the Filter. It seems we are still waiting for Openreach to get round to doing our line some 5 and a half weeks later. First contact your Service Provider. We are still without fibre broadband and are relying on a 4G SIM Card with vodafone costing us £30 a month until it's fixed. This may save you from calling us or paying for an engineer to come out. My FTTP installation was due to go live 15th July but has been delayed due to an underground fault. Hi smiddy1968 Thanks for keeping us updated. (committed) Sun 02-Sep-12 08:48:34. I said I'll be interested to know how it could possibly be our fault since everyone including the dog was watching TV when it died. Not Available. Make sure all cables are properly attached. How long should it take to fix a fault? There are different guarantees depending on your broadband service level. The target for service maintenance level 2 is for us to fix a fault by 23:59 the working day after a communications provider reports it to us (Monday to Saturday, not including public and bank holidays). Mark as New; Bookmark; Subscribe. It’s quick and easy to report faults with BT Business broadband, phone line, email and all Cloud Voice services. After a few visits I got an switched on Openreach engineer who checked each section of the line. Report after 13. Re: 2 MONTHS and counting to fix an Openreach connection issue. Full Fibre (Fibre to the Home): Check your wiring and set-up. So I raised a ticket with the ISP at about 10:30 and it was dealt with very quickly, and it was clear there was an Openreach network fault present. If after the master socket then it is your responsibility and would be chargeable if an Openreach engineer did it (entirely down to their report on the fault). At the start of 2018 they followed that by telling Openreach to make sure their ducts were “ready for use” (i. Problem Identified by Openreach, What's Next? imantle. 49 per month per line; If your business is heavily phone or internet-based, we highly recommend that you choose one of our enhanced care level packages so that we can repair any problems and get you back up and running as soon as possible. The ISP did give me a refund of a month's subs over how long it was taking, even though it wasn't their fault. 59pm on the second working day after the fault is reported . wrote: Think openreach and sky need to communicate better with each other and the customer Unfortunately communication between Openreach and theirSo BT came out and the engineer said they are aware of the fault. When BT came to fix a fault on the wire to the non master socket, I settled for a modern master socket which BT installed where the junction box was, and a length of cable which I installed to replace the faulty one. . So if a fault is reported to us on a Tuesday, we must fix it by the end. I appreciate that PN are entirely in the hands of OR onUpdate-- Open Reach engineer was scheduled to come out today 8am-1pm but has yet to turn up. Every few days BT calls to say they are still waiting for a response from Openreach and that will call again in a few days. 22-02-2020 1:48 PM. Are you seeing slow speeds over WiFi ? Thanks Karl. If someone has helped give them Like. Our engineers can help you with anything from installing your services to fixing a fault. I phoned technical support this morning and asked to be put through to a case manager and I was told that it will be escalated to Openreach who will try to repair the fault in 48-72 hours. Test your broadband speed with the UK's most accurate broadband speed testing tool. I think that Openreach is trying to avoid to fix the real issues and trying to ride a dead Donkey so to say. BTnet fault reporting from BT Business. some time while a business line comes with various SLA's depending on the service level taken up detailing exactly how long BT have to fix a. Check that the thin white fibre optic cable coming into your Openreach fibre modem is inserted and not damaged. Off. When you order a fibre service for the first time, Openreach assigns a port to you. Unhappy with Openreach work? Contact us. Did the engineer arrive? Your fault ticket has not updated just yet. Openreach - how long to fix a fault. Re: Fibre cable connector broken by builders - BT think they can fix remotely. I would second that. Yes I know we are customers here but sky also monitor the postings. 59 next day, seven days a week, including Public and Bank Holiday. Whatever he did to that joint, he made it worsethis topic is nearly 4 years old ! If you need help please start your own topic. Checked local council website they have no application for any road works Tobe carried out on the road upto 23rd March. It is so frustrating as we have now been without phone or broadband for so long. Hi, Please can someone help. wrote: wrote: that's one of the questions I asked Openreach and they refused to answer, so thanks very much. First of all, BT Openreach offers a wide range of broadband services to providers, including Fibre to the Home (FTTH), Fibre to the Building (FTTB), and Fibre to the Curb (FTTC). Thanks to everyone involved in helping me get this sorted. Priority fault repair. Zen are another isp that may or may not use openreach infrastructure either way they are not going to show info relating to another isp. It's not. Today Openreach issued an interesting update. For Governmental guidance, check out PAS: 2016 Next Generation Access for new Build. My FTTP has been down for 8 days, red LOS light on the ONT. BTnet fault reporting from BT Business. Apparently fixing it is going to be messy according to the engineer we had (New Manhole, possibly a new cable from the new Manhole to the external box on our premises) so I am curious; How long is it likely going to take Openreach to fully fix a fault like this? I can't imagine it being very pleasant bearing in mind the pavement was. Hi smiddy1968 I've escalated your complaint over to our CEO's Office and a Complaints Manager will contact you to discuss this as soon as possible. 10 This performance is particularly important across the following services provided by Openreach: a) Repairing faults – when a fault originates in Openreach’s fixed access network, retailThe fault has now been reported and an engineer visit is 8n place for next Tuesday. The Citizens Advice agency has described the broadband market’s current compensation system as being “ deeply unfair ” after it revealed that Openreach ( BT) had failed to complete over 20% of repairs (364,000) and 6% (281,000) of installations on time between April to September 2016. Normally a few times a year OR are out to fix the line despite the fact. Openreach (BT) has issued some interesting new internal guidance to its UK engineers for handling Lift and Shifts (i. | Read 21,301-21,302 Reviews out of 21,302 Hi Brady All usual tests are clear and the router is in sync at 40mb with no errors. Overall Openreach is said to have installed. I'm also surprised that the fault is being treated. 20th August - Sky inform me that Openreach have ran into a delay and it won't be done until 24th August 24th August Do you agree with Openreach's 4-star rating? Check out what 21,571 people have written so far, and share your own experience. 3 Demand 1. 33 for the missed activation day (Wednesday), and another £9. which should fix banding problems and some other issues with DLM profiles; assuming of course that the original underlying problem has been resolved first. Hi Brady49Q1 Your fibre 35 service is in sync at 37mb and all tests are clear. . | Read 20,621-20,635 Reviews out of 20,635If you can, gather as much information as possible including any vehicle registration numbers. 5 days to fix a fault seems excessive Hi beckyh81 Sorry for the delay. Guess what It has not been fixed phone line still dead. 5bn of public money it has promised by 2025 to spur investment in rural fibre coverage. Openreach. Let us know the result of the engineer visit, I suspect the engineer will need to work on OK, your post is a wee bit confusing. gin123 Posts: 4 Newbie. Supposed to have my Internet and phone connected on Tuesday the 1st of November. Ah I see, thanks. You can get an application form by calling: 0800 800 150, free of charge, 24 hours a day. . Bank Holidays) Engineer Visit Hours (Basic care): Mon-Fri, 08:00-18:00 (exc. You can contact Openreach to report damage to our network or raise any health & safety problems, such as: damaged underground cables (often caused by mechanical diggers. ago. They’re an independent charity that gives people the power to speak up to stop crime 100 per cent anonymously. In contrast, a fibre broadband service delivering up to 74 Mbps close to the street cabinet may deliver a speed of 20 Mbps or less if you are situated a significant distance from the street cabinet. PORT1-PORT4. 33 for the missed activation day (Wednesday).